Location: East Syracuse, New York, United States
Date published: 07-May-2026
Job ID: 173948
Description and Requirements
Job Title: Account Representative (Customer Service & Order Coordination)
Location: East Syracuse, NY (Onsite with potential hybrid flexibility)
Job Type: Contract (2 Years)
Hours: 40 hours per week
Pay Rate: $20–$25/hour
Overview
Our client, a leading global organization in the HVAC and building technologies industry, is seeking an Account Representative to support customer service operations and order management processes.
This role plays a key part in ensuring a seamless customer experience by coordinating with internal teams, supporting account management activities, and maintaining accuracy across order lifecycle processes.
Responsibilities
- Provide day-to-day customer service support, working closely with Sales and Order Management teams
- Run and analyze daily reports to support strategic account management and business operations
- Assist with equipment ordering and order processing, ensuring accuracy and timely execution
- Coordinate across internal teams to ensure a smooth end-to-end order lifecycle
- Prepare and manage warranty registrations and related documentation
- Generate and distribute daily/morning operational reports
- Support ongoing process improvements and ensure high levels of customer satisfaction
Qualifications
- Bachelor’s degree with 1+ year of customer service experience, OR
- Associate’s degree with 3+ years of customer service experience, OR
- High School Diploma/GED with 5+ years of relevant experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Ability to work in a fast-paced, team-oriented environment
Preferred Qualifications
- Experience supporting sales, account management, or order coordination teams
- Experience in customer service within manufacturing, distribution, or service-based industries
- Ability to manage multiple priorities in a fast-paced environment
Additional Information
- Standard weekday schedule (Monday–Friday)
- Opportunity for hybrid flexibility after successful onboarding and training
- Collaborative team environment with opportunities to support large-scale customer operations