Location: Waterdown, Ontario, Canada
Date published: 05-Apr-2024
Job ID: 125883
Description and Requirements
Work Location: On Site
Position Type: Permanent Full Time
Location: Waterdown,ON & Travel internationally (Dubai, Australia, Japan, U.S for a week or two at a time
We are seeking a service technician for a steel fabrication client in Waterdown, ON.They are the world leader in designing, developing and manufacturing arc welding products, automated joining, assembly and cutting systems.
Job Requirements:
Successful candidates will have industrial-related education, with emphasis on programming, robotics and/or electrical disciplines. You will be a motivated individual with strong troubleshooting, communication and customer service skills capable of delivering and maintaining high customer satisfaction while building strong personal relationships.
Responsibilities:
- Travel globally to commission PythonX systems
- Travel globally to perform maintenance functions or emergency repairs per customer request and service work orders on PythonX systems
- Provide technical support for global customer base by telephone, email etc.
- Periodic Overnight, Weekend and/or Holiday ‘On Call’ support via 24/7 phone system Install aftermarket parts/products; test to ensure they are functioning to standard Educate customers on maintaining/following a preventative maintenance schedule
- Prepare quotes and sales orders for spare parts and consumables
- Complete detailed reports and service tickets documenting work that has been performed
- Communicate to customer all service-related work and proactive recommendations to increase up-time
- Build and maintain relationships with customers
- To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.
- To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
- To fully abide and actively support their Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
- To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner
Qualification:
- 2+ years’ experience as a Service Technician
- Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
- Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
- Strong pneumatic skills Must be able to read mechanical and electrical drawings Valid Passport and ability to travel internationally is required ( travel up to 50% )
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".