Location: United States
Date published: 08-May-2025
Job ID: 143957
Description and Requirements
Work Location: Hybrid - 3 days a week - candidate must work from either the San Diego or the Mountain View Office
Position Type: Contract, 6 months
Location: San Diego/Mountain View, California, United States
Our Fortune 500 client is seeking a Service Delivery Manager.
Responsibilities
- Establish an end-to-end service strategy for QuickBooks Live offerings as they relate to our Accountant channel customers
- Develop a deep understanding of the needs of small businesses and Accounting firms using QuickBooks and turn insights into a compelling vision to create solutions that solve their needs
- Quantify the delivery of benefit and our service performance at every step of the customer journey, constantly maintaining a set of game-changing priorities to improve both the customer experience and the expert experience
- Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits
- Partner with leadership and internal partners to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling priorities that drive growth
- Connect the dots, understand interdependencies, effectively identify roadblocks, and work to remove them
Qualifications
- 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings.
- Superior strategic and analytical skills with the ability to draw key insights and develop clear recommendations
- Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations.
- Proactive, action-oriented, and result-driven with the ability to thrive in a highly matrixed company structure, including rolling up sleeves and leading by example at both strategic and tactical levels.
- Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions.
- Track record of having the capacity to handle highly complex initiatives, with the ability to prioritize across multiple workstreams
- Experience with accounting, bookkeeping, and/or tax preparation is a plus
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.