Wilson

Work Location: Onsite
Position Type: Contract, 8 Months (potential for extension)
Location: Farmington Hills, Michigan and Lake Mary, Florida
(Roles will be located in the vicinity of our partner agent centers in the assigned region. Onsite 5 days a week with support on weekends in peak tax season periods.)
Compensation Range: $60–$67 per hour

Our Fortune 500 client is seeking a Sales Enablement Specialist.

Responsibilities:

• Execution & Enhancement: Drive the effective rollout of existing enablement strategies and report enhancements to training details and tactics
• Tactical Support: Provide daily, hands‑on support to Concentrix trainers and leads
• Coaching: Engage managers, trainers, and agent teams to improve product knowledge and sales techniques
• Experiential Learning: Prioritize role‑playing and in‑person training; ensure daily opportunities for real‑time coaching or situational practice
• Cross‑Functional Collaboration: Partner with Service Design and Concierge Performance Teams to align enablement efforts with workflows, staffing models, and operational realities

Daily Operations & Activities

A typical day should focus on maintaining energy and reinforcing skills:
• Morning Briefs: Reiterate key priorities, communicate pricing/product updates, and build agent confidence
• Manager Coaching: Scheduled sessions covering product specs, sales tactics, and relationship management
• Collaborate with Performance Managers on “Minute Performance Moments”: quick‑win incentives to maintain engagement
• Training Module Ideas
• Competitive Intelligence: True/False drills comparing services vs. competitors
• Deep Dives: Real‑time pricing updates (e.g., “Full Service” specifics)
• Call Audits: Group reviews of recorded calls to critique and improve performance
• Active Role‑Play: Scenarios tailored to current agent needs or common hurdles
• Expected Location and Travel
• Roles will be located near partner agent centers in the assigned region
• Onsite 5 days a week with weekend support during peak tax season

Locations:

• 34115 W 12 Mile Rd, Farmington Hills, MI 48331
• 285 International Pkwy, Lake Mary, FL 32746

Qualifications:

• 3–5+ years of experience in sales support or sales enablement, with strong exposure to sales and call center environments
• Proven ability to influence without authority and partner effectively across multiple functions
• Strong communication skills with the ability to engage frontline associates and leaders
• Comfortable working in a fast‑paced, seasonal business with shifting priorities

Preferred:

• Experience working with virtual or hybrid sales teams
• Experience supporting sales trainers, teams, and retail environments
• Familiarity with sales enablement tools or performance measurement frameworks

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking “Apply Now.” The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the role, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for candidates with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.