Location: United States
Date published: 30-Apr-2026
Job ID: 173663
Description and Requirements
Position Type: Contract, 12 months
Compensation Range: $28-30 per hour
Location: Atlanta, Georgia, USA
Work Type: This role is hybrid and will require 3 days in the office per week. Must be able to work Weekends and most holidays. Potential workdays pending assignment after start date: Tuesday - Saturday Sunday - Thursday Monday - Friday
Training Schedule: 8am-5pm or 8:30am-5pm and 5 days a week in office (5 weeks in classroom training + 45 days on the job training
We are looking for a talented and experienced Risk Specialist in our Contact Center Team, who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.
Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
Provide world-class customer service through empathy during complex and escalated customer issues
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
Understand standard operating procedures and operate within the established guidelines to mitigate risk
Document processes and procedures and maintain accurate and detailed records of all transactions
Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
Collaborate effectively with cross-functional teams to resolve customer-related issues
Identify areas of improvement and propose changes to optimize processes and technology
Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
Skills:
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2+ years of relevant experience in risk management and/or financial or related call center work experience
Strong understanding of customer service and customer empathy
Proven ability to deescalate customers and effectively handle difficult situations
Strong work ethic and efficiency skills via inbound phone queues
Ability to prioritize tasks to meet SLAs and other performance metrics
Strong analytical and critical thinking skills with attention to detail
Strong organizational skills and the ability to manage multiple tasks
Strong work ethic with high integrity and ethics
Effective collaboration and teamwork skills
Willingness to learn and adapt to new technologies and processes.
Ability to navigate between multiple systems and tools while helping the merchants in the moment
Proficient with G-Suite and other relevant software
A bachelor's degree in finance, risk management, accounting or related field a plus