Location: United States
Date published: 16-Apr-2026
Job ID: 173047
Description and Requirements
Work Type: This role is hybrid, requiring a minimum of 3 days per week on-site. ● Flexibility to work overtime, including Saturdays and occasional holidays, is required.
Locations: Plano Texas
Contract: 12 Months ( potential for extention)
Our Fortune 500 client is looking to hire for a Risk Analyst role.
Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies.
Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.
High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences.
Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs).
Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools.
Skills:
2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech.
Strong commitment to customer service and customer empathy.
Demonstrated efficiency and a strong work ethic when handling inbound phone queues.
Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics.
Exceptional analytical and critical thinking abilities, with a keen eye for detail.
Strong organizational skills, capable of managing multiple tasks simultaneously.
High integrity and ethical standards in all work performance.
Effective collaboration and teamwork skills.
Eagerness to learn and adapt to new technologies and processes.
Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time.
Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms.