Overview

Location: United States

Date published: 19-Jun-2025

Job ID: 145975

Description and Requirements

Work Location: Hybrid, 3 days, must be able to work weekends and most holidays

Position Type: Contract, 6 months

Location: Plano, Texas

Training: total of 4-6 weeks - at least the first 2 weeks will be onsite each day, and the rest will be hybrid onsite days - hours: 8am-5pm ET daily

Work schedule:  candidate must be open to any shift:  Mon-Fri / Tue-Sat / Sun-Thu - as early as 6am-8am local time


Our Fortune 500 client is seeking multiple Risk Analysts. We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.



Responsibilities

  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
  • Understand standard operating procedures and operate within the established guidelines to mitigate risk
  • Document processes and procedures and maintain accurate and detailed records of all transactions
  • Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
  • Collaborate effectively with cross-functional teams to resolve customer-related issues
  • Identify areas of improvement and propose changes to optimize processes and technology
  • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
  • Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.

Qualifications

  • Top 3 skills: 
    • (1) Strong customer service skills 
    • (2) computer skills to handle use of multiple apps 
    • (3) capability to handle an inbound call volume
  • 2+ years of relevant experience in risk management
  • Proficient with G-Suite and other relevant software
  • Strong analytical and critical thinking skills with attention to detail
  • Proven ability to deescalate customers and effectively handle difficult situations
  • Strong organizational skills and the ability to manage multiple tasks
  • Ability to work under tight deadlines and prioritize tasks to meet SLAs
  • Strong work ethic with high integrity and ethics
  • Effective collaboration and teamwork skills
  • Strong understanding of customer service and customer empathy
  • Willingness to learn and adapt to new technologies and processes.
  • Strong customer service skills via inbound phone queues
  • Ability to navigate between multiple systems and tools while helping the merchants in the moment.


All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".


The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.