Location: United States
Date published: 29-May-2026
Job ID: 174746
Description and Requirements
Work Location: Hybrid - Required 3 days in the office per week. Must be able to work Weekends and most holidays.
Position Type: Contract, 12 months
Location: Atlanta, Georgia, USA
Compensation Range: $28-30 per hour
Our Fortune 500 client is seeking a Risk Analyst.
Responsibilities:
- Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
- Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
- Provide world-class customer service through empathy during complex and escalated customer issues
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Document processes and procedures and maintain accurate and detailed records of all transactions
- Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- Identify areas of improvement and propose changes to optimize processes and technology
- Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern.
Must Have
- 2+ years of relevant experience in risk management and/or financial or related call center work experience
- Strong understanding of customer service and customer empathy
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong work ethic and efficiency skills via inbound phone queues
- Ability to prioritize tasks to meet SLAs and other performance metrics
- Strong analytical and critical thinking skills with attention to detail
- Strong organizational skills and the ability to manage multiple tasks
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Willingness to learn and adapt to new technologies and processes.
- Ability to navigate between multiple systems and tools while helping the merchants in the moment
- Proficient with G-Suite and other relevant software
- Education - A bachelor's degree in finance, risk management, accounting or related field a plus
Potential workdays pending assignment after start date: 24/7 Support Tuesday - Saturday Sunday - Thursday Monday - Friday
**This role is hybrid and will require 3 days in the office per week. Must be able to work Weekends and most holidays.
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.