Overview

Location: United States

Date published: 11-Jun-2025

Job ID: 145641

Description and Requirements

Work Location: Remote
Position Type: Contract, 6 months
Location: Remote in the USA
Training:  8am-5pm CT daily for 2 - 3 Weeks
Work schedule: The candidate must be open to any shift

  

Must be able to work Saturdays and most holidays.


Our Fortune 500 client is seeking multiple Risk Analysts. We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.


Top 3 skills: 

  1. KYC and KYB
  2. computer skills to handle use of multiple apps
  3. critical thinking and analytical skills

Responsiblities:

  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
  • Understand standard operating procedures and operate within the established guidelines to mitigate risk
  • Document processes and procedures and maintain accurate and detailed records of all transactions
  • Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
  • Collaborate effectively with cross-functional teams to resolve customer-related issues
  • Identify areas of improvement and propose changes to optimize processes and technology
  • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
  • Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.


Qualifications:
 
  • 2+ years of relevant experience in risk management
  • Proficient with G-Suite and other relevant software
  • Strong analytical and critical thinking skills with attention to detail
  • Proven ability to deescalate customers and effectively handle difficult situations
  • Strong organizational skills and the ability to manage multiple tasks
  • Ability to work under tight deadlines and prioritize tasks to meet SLAs
  • Strong work ethic with high integrity and ethics
  • Effective collaboration and teamwork skills
  • Strong understanding of customer service and customer empathy
  • Willingness to learn and adapt to new technologies and processes.
  • Strong customer service skills via inbound phone queues
  • Ability to navigate between multiple systems and tools while helping the merchants in the moment.


Skills:

  • Compliance Skills: (KYC – Know your customer, KYB – Know your business)
  • KYC and KYB knowledge: Understand the core purpose of KYC and KYB to verify the identity of customers (individuals) and businesses to prevent fraud, and compliance concerns.
  • Due diligence procedures: Knowledge of the steps involved in performing KYC/KYB checks, including gathering customer information, and document verification.
  • Identification and verification: Checking the validity of submitted documents (e.g., ID, proof of address, articles of incorporation documents) against the information we have on file. Ensure documents are not expired and complete.
  • Data entry: Accurately inputting customer information from various sources (articles of incorporation documents, ID documents, etc.) into databases and systems.

Education:


  • Bachelor's degree in finance, risk management, accounting or related field a plus


All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".