WilsonHCG

Work Location: Hybrid, 3 days in the office per week. Must be able to work Saturdays and most holidays

Position Type: Contract, 6 months

Location: Plano, TX (CT timezone)

Training:  4-6 weeks, onsite each day - hours:  8am-5pm CT daily

Our Fortune 500 client is seeking multiple Risk Analysts. We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.

Responsibilities

Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

Understand standard operating procedures and operate within the established guidelines to mitigate risk

Document processes and procedures and maintain accurate and detailed records of all transactions

Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies

Collaborate effectively with cross-functional teams to resolve customer-related issues

Identify areas of improvement and propose changes to optimize processes and technology

Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern

Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.

Qualifications

Top 3 skills:  (1) KYC and KYB (2) computer skills to handle use of multiple apps (3) critical thinking and analytical skills

2+ years of relevant experience in risk management

Proficient with G-Suite and other relevant software

Strong analytical and critical thinking skills with attention to detail

Proven ability to de-escalate customers and effectively handle difficult situations

Strong organizational skills and the ability to manage multiple tasks

Ability to work under tight deadlines and prioritize tasks to meet SLAs

Strong work ethic with high integrity and ethics

Effective collaboration and teamwork skills

Strong understanding of customer service and customer empathy

Willingness to learn and adapt to new technologies and processes.

Strong customer service skills via inbound phone queues

Ability to navigate between multiple systems and tools while helping the merchants in the moment.

Bachelor's degree in finance, risk management, accounting or related field a plus