Wilson

Work Location: Hybrid - San Diego, CA or Charlotte, NC preferred / Remote - PST hours strongly preferred
Position Type: Contract, 10 months (potential for extension)
Location: San Diego, California, USA
Compensation Range: $40-44 per hour USD

Our Fortune 500 client is seeking a Fraud and Risk Ops Analyst. 

We're looking for a Fraud/Risk Ops Analyst contractor to join CreditKarma's Security, Risk & Fraud team with a focus on operations. This is a foundational role: you'll serve as first line of defense on fraud/risk triage, drive process and governance improvements, and collaborate across teams to keep operations running smoothly — while building core analytical skills under guidance.

Responsibilities

Operations & Triage (primary focus)

• Serve as first line of defense on fraud/risk issues — triaging and validating cases, confirming attribution, and escalating more complex cases to L2 analysts.
• Recommend actions and process changes to address negative trends identified through data analysis.
• Lead or support structured initiatives to improve systems and operational workflows, inspiring adoption of best practices.
• Translate business/team requirements into analytical or governance frameworks.
• Collaborate with other teams to recommend and coordinate solutions to investigative matters.
• Identify roadblocks in day-to-day operations, communicate ambiguities or issues, and proactively seek solutions to keep work moving.
• Deliver assigned operational tasks on time, communicating progress transparently and integrating smoothly with the team's ongoing efforts.

Analytics Support (secondary)

• Support data pipeline work and dashboarding as needed to inform operational decisions.
• Apply SQL and foundational statistical methods to validate data and interpret trends.

Customer & Team Impact

• Build understanding of how operational work affects customers by interpreting feedback, support signals, and usage data.
• Actively seek feedback, learn from mistakes, and support peers to build collaboration skills.

• Comfortable navigating through multiple google sheets
• Exposure to SQL
• Exposure to AOF and ATO investigations
• Foundational experience or coursework in fraud/risk operations, process improvement, or security triage.
• Strong process and governance instincts — comfortable identifying inefficiencies and proposing fixes.
• Working SQL skills and basic coding ability for data validation (supporting, not primary, skillset).
• Clear communicator, comfortable coordinating across teams on investigative or operational matters.
• Structured, detail-oriented approach to problem-solving; comfortable asking for help and guidance.
• Growth mindset — eager to learn quickly, take feedback well, and take ownership of operational tasks.
• Comfortable executing well-defined tasks on time in a fast-paced, contract capacity.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". 

The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.