Location: United States
Date published: 02-Apr-2026
Job ID: 172401
Description and Requirements
Work Type: Flexible on days available and hours worked - Adjustments may be needed for events/meetings. Onsite Role in Seattle Office.
*Preference on standard work week support: Tuesday, Wednesday, Thursday*
Location: US Seattle - University Street WA
Contract: 5 Months
Main duties include checking the mail weekly and forwarding to processor, and supporting meetings.
A Facilities Services Assistant – Generalist serves as a key resource for internal and external clients in a WTW office. Based on the needs of the office, the scope of responsibilities outlined below will vary.
The role
Reception and Facilities Services Support
? Perform duties related to reception/switchboard including call and visitor handling
? Meet, greet and announce visitors in a professional manner
? Ensure visitors are identified in accordance with security procedures. Handle hoteling/visitor office space requests as required
o Monitor to ensure housekeeping standards are maintained
? Help to maintain the overall cleanliness and order/organization of the office space
? Provide first line support and guidance for all Facilities Services processes, systems and tools - escalate issues in a timely manner and follow up/track to ensure issues are resolved
o Also assists with ad-hoc requests for the office / market
o Monitor the local Facilities Services mailbox, responding promptly to inquiries
? Ensure compliance with Soft Services Standard Operating Procedures and IT Smart Hands Standard Operating Procedures
? Assist end users with operation of audio visual equipment
? Assist with checking of vendor receipts invoices; monitor and report vendor performance to Facilities Services Specialist
? Work with the Facilities Services Specialist to arrange for repairs and maintenance of office furnishings, fixtures, equipment and space
? Assisting in activities related to the Freespace monitoring system (checking sensors, battery replacement)
? Assist with Occupational Health and Safety updates (e.g., general space walkthrough for potential hazards)
? Perform other Facilities Services duties as identified by the FSS including special projects
? Escalate questions/concerns to the Facilities Services Specialist
Secondary/Other Responsibilities
? Back-up support to conference center assistant
• Physical set up / break down of rooms for meetings
o Track upcoming conference/meeting room bookings
? Organize catered meals and provision of special equipment, as required
Other
? Cross Train in post and courier services to ensure timely collection and delivery, process outgoing mail and courier services procedures (USPS, FedEx, UPS, and other carriers)
? Escalate Uniflow secure print issues following defined protocols
? Escalate questions/concerns to the Facilities Services Manager
The Requirements
? 2+ years’ experience in a professional office environment providing general office support
? Exceptional customer service skills
? Strong interpersonal skills, and the ability to deal professionally with clients, vendors and colleagues on the phone and in person
? Professional demeanor and appearance
? Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
? Reliable and punctual
? Strong organizational skills, with demonstrated ability to multi-task and prioritize
? Knowledge of AV equipment and limited technology in a meeting environment
? A strong focus on detail and accuracy of work
? Strong time management skills
? Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
? Basic knowledge of Microsoft Office suite and Outlook
? Willingness to participate in daily hands-on room set-up, breakdown, clean-up.
? Heavy lifting required - Ability to lift at least 25 lbs.
? May require additional time commitment outside of normal business hours
? High School diploma, certificate or official equivalent