Location: Toronto, Ontario, Canada
Date published: 09-Apr-2026
Job ID: 172667
Description and Requirements
Job Title: Software Asset Management Analyst (Licensing & Lifecycle)
Location: Toronto, ON (Hybrid – 3 days onsite)
Job Type: 6-month Contract
Pay Rate: $37-$45 per hour
Overview
Our client is seeking a Software Asset Management (SAM) Analyst to support the development and maturity of enterprise IT Asset Management (ITAM) capabilities.
This role is ideal for a detail-oriented professional with strong experience in software asset lifecycle management, CMDB governance, and data quality practices. You will play a key role in defining standards, establishing taxonomy, and designing Key Risk Indicators (KRIs) to improve visibility, compliance, and governance across software assets.
Key Responsibilities
ITAM Standards & Governance
- Establish and maintain standardized definitions for software assets and embed them within ITAM standards and documentation
- Support the development and governance of Software KRIs aligned with enterprise risk and compliance requirements
- Ensure alignment of ITAM practices with organizational governance and control frameworks
CMDB Taxonomy & Data Management
- Define, publish, and maintain CMDB taxonomy for software assets to ensure consistency and usability
- Establish completeness criteria for software inventory and ensure required attributes are captured accurately
- Maintain ownership models, clearly distinguishing Business Owners and Technical Support roles
Software Asset Lifecycle & Inventory Management
- Identify and define in-scope software assets for KRIs and maintain documentation of criteria
- Collaborate with Procurement and Vendor Management teams to maintain an accurate and approved software catalog
- Ensure proper classification and exclusion of business applications where applicable
KRI Development & Reporting
- Design, develop, and maintain key software KRIs, including:
- Software Inventory Completeness
- Software Attribute Completeness
- Software Ownership
- Automate reporting and dashboards using tools such as ServiceNow, Power BI, or SQL
- Provide insights and reporting to support decision-making and compliance monitoring
Cross-Functional Collaboration
- Work closely with Architecture, CMDB, Procurement, Vendor Management, and Governance & Control teams
- Support CAP (Corrective Action Plan) deliverables, including process documentation, controls, and audit evidence
- Drive alignment across teams to improve data quality, governance, and reporting standards
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Equivalent experience may be considered
- 6–8 years of experience in IT Asset Management (ITAM), Software Asset Management (SAM), CMDB, or IT Governance
- Proven experience in developing standards, taxonomy, and data governance frameworks
- Strong expertise in Software Asset Management and ITAM processes
- Solid understanding of CMDB structures, data models, and data quality practices
- Experience designing and documenting ITAM standards and Software KRIs
- Hands-on experience with ServiceNow ITAM / SAM modules
- Experience with reporting and automation tools such as:
- ServiceNow reporting
- Power BI
- SQL
Key Competencies
- Strong analytical and problem-solving skills
- High attention to detail and data accuracy
- Excellent documentation and communication skills
- Ability to manage stakeholders and work across multiple teams
Preferred Qualifications
- Certifications such as ITIL 4, ISO 19770, IAITAM (CSAM/CITAM), or ServiceNow SAM/CMDB
- Experience in BFSI environments with exposure to audits, controls, and regulatory requirements
- Experience building automated reporting and governance dashboards
Why Join
- Opportunity to build and mature enterprise-level ITAM capabilities
- Work in a highly collaborative and governance-driven environment
- Exposure to enterprise data, compliance, and asset management frameworks
- Play a key role in driving data quality, visibility, and operational excellence