Location: Toronto, Ontario, Canada
Date published: 07-Apr-2026
Job ID: 172574
Description and Requirements
Job Title: ServiceNow SAM Pro Technical Administrator / Platform Engineer
Location: Toronto, ON (Hybrid/Onsite as applicable)
Job Type: 6-month contract
Pay Rate: $37-$45 per hour
Overview
Our client is seeking a ServiceNow SAM Pro Technical Administrator / Platform Engineer to serve as the technical authority for the Software Asset Management Professional (SAM Pro) platform.
This role is ideal for someone with deep hands-on experience in ServiceNow SAM Pro configuration, data governance, and troubleshooting, who can ensure data accuracy, optimize software licensing processes, and enhance platform performance. You will play a key role in managing SAM Pro data structures, improving data integrity, and collaborating with cross-functional teams to support effective software asset management.
Key Responsibilities
ServiceNow SAM Pro Configuration & Maintenance
- Configure and maintain SAM Pro tables, software models, and associated metadata
- Manage normalization and reconciliation processes to ensure accurate software asset tracking
- Maintain product, discovery, software, and entitlement tables to support the full software asset lifecycle
Data Quality, Troubleshooting & Issue Resolution
- Identify, analyze, and resolve data quality issues across discovery sources, product catalogs, and entitlement data
- Troubleshoot discrepancies within SAM Pro tables and ensure data consistency
- Act as the technical authority for maintaining data accuracy and integrity across the platform
Software Model & License Management
- Manage software models, publisher packs, and product catalog mappings
- Configure and monitor license reconciliation and compliance processes
- Implement and optimize reclamation rules to improve license utilization
Cross-Functional Collaboration
- Partner with CMDB and Discovery teams to resolve inventory and data alignment issues
- Collaborate with IT and business stakeholders to improve software classification and normalization processes
- Support integration and alignment across ITSM and asset management workflows
Platform Enhancements & Upgrades
- Support ServiceNow platform upgrades and SAM Pro enhancements
- Ensure configurations remain aligned with platform updates and new feature releases
- Identify opportunities for continuous improvement and automation within SAM Pro processes
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Equivalent practical experience may be considered
- 6–8 years of experience in ServiceNow platform administration, with strong focus on SAM Pro
- Proven experience in software asset management, data governance, and platform configuration
- Strong expertise in ServiceNow SAM Pro, including:
- Software models and entitlement management
- Normalization and reconciliation processes
- Product catalog and discovery data management
- Solid understanding of database concepts and data relationships within ServiceNow (DBMS-like structures)
- Experience troubleshooting complex data and platform issues
- Familiarity with CMDB, Discovery, and ITSM processes
Key Competencies
- Strong analytical and problem-solving skills
- High attention to detail and data accuracy
- Ability to work in complex, data-driven environments
- Excellent communication and collaboration skills
Preferred Qualifications
- Experience with ServiceNow platform upgrades and enhancements
- Knowledge of IT asset management best practices and compliance standards
- ServiceNow certifications (SAM Pro, CIS, or equivalent)
Why Join
- Opportunity to lead and shape SAM Pro platform capabilities
- Work in a collaborative, enterprise-scale IT environment
- Exposure to advanced ServiceNow modules and data governance practices
- Play a key role in optimizing software asset management and compliance