Location: Toronto, Ontario, Canada
Date published: 08-Jul-2025
Job ID: 146836
Description and Requirements
Work Location: 3 days Hybrid
Position Type: Contract, 12 Months
Position Type: Contract, 12 Months
Location: Toronto / Quebec
Compensation Range: 40$/hr to 45$/hr
Our Fortune 500 client is seeking a Service Delivery Manager. The Service Delivery Manager (SDM) is responsible for the migration of Accountant clients onto internal system. They will be required to troubleshoot complex issues impacting the migration and customer experience. Work to resolve all escalated technical issues and verify customer satisfaction with the resolution. This role will be both internal and external customer facing, and will also help run experiments and projects that provide insights and learnings on customers' behavior to continuously improve customer experience E2E.
Responsibilities:
- Managing the seamless onboarding of Partner Accountant new and existing clients onto QBO, delivering an experience so profound that customers love using our products and services and actively recommend them to others
- Supporting the Sales Team by providing consultative support to the Partner Accountants
- Validate Salesforce account order and BDM submission
- Liaison between the internal sales team and the external customer
- Create an onboarding plan, communicate to relevant stakeholders, and execute to timelines
- · Manage complex migrations and communicate internally & externally of progress against target
- Work across multiple internal and external customers and raise any issues immediately
- Set up after-sales appointments for the Sales Team if required
- Communicate and introduce the Partner Accountant and/or clients to the Care Team for future support
- Report on the compliance of the internal sales team and adherence to the process
- Assume 'post-sale' responsibility for account set up and confirmation of units sold
- Identification of sales or growth opportunities and communication to the Leadership team
- · Develop proficiency and knowledge of Intuit's products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs
- Collaborate closely with other team members and a set of cross-functional business unit colleagues to drive results
- Be creative in time management to prioritize workload and suggest developments to the process to streamline after-sales support
- Deliver a high level of service to our customers, showing we care about them
- Learn and utilize specific software tools and problem-solving strategies to solve for customer issues, develop and prioritize recommendations for product and process improvements
- Apply systems and process thinking to design solutions to identified customer problems/opportunities
- BILINGUAL (ENGLISH & FRENCH) mandatory
- Demonstrated technical aptitude and skills
- Strong business and financial acumen
- Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
- Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels
- Customer-focused, with a passion for delivering the best possible customer experience
- Commitment to operational excellence and ongoing personal growth
- Results-oriented, while respecting people and maintaining integrity without compromise
- Ability to manage multiple priorities within a fast-paced environment
- Ability to manage multiple priorities within a fast-paced environment.
- Degree in Accounting is mandatory
- Accounting knowledge or experience required
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.