Location: Toronto, Ontario, Canada
Date published: 22-Jun-2026
Job ID: 175770
Description and Requirements
POS (GK Software) Specialist
Location: Toronto, ON
Work Arrangement: Hybrid – 4 Days Onsite / 1 Day Remote
Duration: 12-Month Contract
Pay Rate: $82 - $87 per hour
Position Overview
Our client is seeking an experienced POS (GK Software) Specialist to support and optimize retail technology platforms across a large enterprise retail environment. This role will serve as the subject matter expert (SME) for GK Software Point of Sale (POS) solutions, ensuring seamless integration, operational stability, and continuous improvement of retail business systems.
The successful candidate will lead configuration, implementation, support, and enhancement activities for GK Software solutions while partnering closely with business and technology stakeholders to deliver exceptional retail experiences and operational efficiencies.
Key Responsibilities
System Implementation & Configuration
- Lead the configuration and implementation of GK Software solutions to support complex retail business requirements and operational objectives.
- Configure and maintain GK Software modules supporting retail operations, including:
- Point of Sale (POS)
- Inventory Management
- Customer Engagement
- Collaborate with business and IT teams to integrate GK Software with enterprise platforms such as SAP, Blue Yonder, and Manhattan Associates.
- Support large-scale system integration initiatives across multiple retail technology platforms.
- Lead system testing, deployment activities, troubleshooting, debugging, and release readiness activities.
System Maintenance & Support
- Monitor and manage the performance, reliability, and availability of GK Software systems.
- Provide expert-level support for production issues, incidents, defects, and system enhancements.
- Coordinate issue resolution and defect remediation with vendors and internal support teams.
- Plan, coordinate, and execute software upgrades, patches, and system enhancements.
- Develop and maintain system documentation, configuration records, technical specifications, and user guides.
Collaboration & Stakeholder Engagement
- Partner with cross-functional teams including IT, Retail Operations, Customer Experience, and external vendors to identify system improvements and business opportunities.
- Act as the primary Subject Matter Expert (SME) for GK Software solutions.
- Provide recommendations to optimize system functionality, performance, and user experience.
- Facilitate knowledge transfer and deliver end-user training on system functionality, new features, and best practices.
- Support operational readiness activities for new releases and configuration changes.
Data Analysis & Reporting
- Analyze system and operational data to identify trends, inefficiencies, and opportunities for improvement.
- Partner with vendors and business stakeholders to develop reports, dashboards, and KPIs.
- Ensure data accuracy, integrity, and compliance with enterprise data governance standards.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related discipline, or equivalent experience.
- Minimum 5 years of experience implementing, configuring, and supporting GK Software POS solutions or comparable enterprise retail systems.
- Demonstrated experience configuring and supporting retail POS platforms.
- Hands-on experience integrating enterprise systems including SAP, Blue Yonder, Manhattan Associates, or similar technologies.
- Experience supporting large-scale enterprise system implementation and integration initiatives.
- Strong troubleshooting, debugging, system testing, and production support experience.
- Experience working within Agile delivery environments.
Preferred Qualifications
- Experience within retail or consumer-facing organizations.
- GK Software Certification or equivalent retail POS platform expertise.
- Experience supporting inventory management and customer engagement systems.
- ITIL Foundation Certification.
- PMP Certification or equivalent project management experience.
Must-Have Skills
- GK Software POS configuration and implementation experience.
- Deep understanding of retail operations and POS ecosystems.
- Experience supporting POS, inventory management, and customer engagement solutions.
- Experience integrating GK Software with enterprise applications such as SAP, Blue Yonder, and Manhattan Associates.
- Strong troubleshooting, production support, and incident management experience.
- Experience leading system enhancements, upgrades, and release activities.
- Ability to act as a technical SME and collaborate effectively with both business and technology stakeholders.