WilsonHCG

Work Location: Hybrid

Position Type: Contract

Location: Toronto, Canada

Compensation Range: $45 per hr. - $50 per hr.

Our client, an IT and Engineering firm, is seeking a skilled IT Asset & Configuration Manager to join the team in Toronto. As IT Asset and Configuration Manager, you will be accountable and responsible for defining and managing the Service Asset and Configuration Management policy and processes.

You will support the IT management to exercise control of IT configuration items (CI) to ensure that all service assets and IT infrastructure is up to date. In addition, you will work together with IT Service Operations to define, develop and update the Configuration Management Database (CMDB).

This is a 12-month contract, hybrid.

Responsibilities:

• Accountable for the Configuration and Asset Management operation (strategy, people, process/policy and tools)
• Creation, implementation and communication of configuration management plans, processes, and standards.
• Creation, implementation and communication of the service asset management policy and standards.
• Making sure that assets are uniquely identified according to naming conventions and ensuring that all IT personnel comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
• Proposing and agreeing interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
• Ensure that configuration changes do not have an adverse impact on services by enforcing compliance
• Take responsibility for the configuration management policy and process
• Control and manage the database, and perform change evaluation based on information received assessing quality of requests for change (RFC) to the CMDB
• Coordinate all configuration management database changes which impact services according to the agreed and published Change Control policy
• Have a working knowledge of the end-to-end implications of configuration changes and communicate them accordingly
• Control the status of configuration and service items
  
  

Qualifications:

• Relevant IT technical field and service management experience
• Experience in leading in Service Asset and Configuration Management in a challenging environment.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management.
• Database design and architecture experience.
• Specialized knowledge of defining, documenting and implementing Asset Management and Configuration Management processes for both hardware and software CIs.
• Well-versed on ITIL Service Lifecycle Management Processes - ITIL v3 certification.
• Experience with working across a complex multi supplier environment to achieve desired results.
• Self-motivated and with a positive attitude. Adaptable and flexible to change in a large organization.
• Experience with IT Service Management toolsets (e.g. Service Now, Microsoft SCCM)
• Current experience of assets and CMDB models and methodology.
• Understanding of service organizations and the impact of deployment on CMDB.
• Methodical approach with high attention to detail.
• Excellent written and verbal communication skills
• High attention to detail

If you are a detail-oriented individual with a strong technical background in configuration management and possess the required skills, we encourage you to apply for this exciting opportunity.

The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

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