Location: Toronto - ON, Ontario, Canada
Date published: 26-Feb-2026
Job ID: 170785
Description and Requirements
Location: Toronto, Canada
Work type: Hybrid
Pay Rate: $45-$52/ per hour
Out technology consulting client is looking for Senior Software Engineer. This role offers an exciting opportunity to shape the future of customer contact center technology and drive innovation on a global scale. The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients’ experience and operational efficiency.
We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience. This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.
Role and Responsibilities
- Participate in the design, development, and rollout of foundational cloud capabilities.
- Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
- Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
- Contribute and/or adopt global software engineering reusable best practice processes.
Essential Skills (Must Have Skill Sets)
- Bachelor’s degree in Computer Science or a relevant field
- 10+ years of experience building large-scale, multi-tier distributed software systems
- Hands-on experience in cloud technologies, particularly AWS services
- Hands-on expertise with Python, Lambda functions, APIs, LLM Models, and Java
- Experience with DevOps culture, tools, and best practices (e.g., Bitbucket, Ansible, Jenkins, CDD)
- Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders
- Ability to work and collaborate with cross-functional teams across multiple locations
- Strong problem-solving and analytical skills with attention to detail and the ability to assess alternatives, risks, and benefits
- Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks
Additional Comments
- Location – Toronto, Canada – Hybrid work model.
- Occasional work outside of normal business hours as part of a global team.
- Occasional weekend work in support of project delivery and implementations.