Wilson

Work Location: Remote (will need to work CT time)
Position Type: Contract, 5 Months

We are seeking a highly motivated, detail‑oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer‑oriented approach.

Key Responsibilities:

• Manage customer activation and process orders accurately and efficiently
• Engage with customers via phone, email, or chat in a timely and professional manner
• Coordinate with other departments to ensure orders are fulfilled correctly
• Prepare for customer activation with detailed investigation, clear action items, and concise summaries
• Manage a database of incoming orders; data entry is required
• Follow compliance requirements to validate orders are placed as contracted
• Assist in data cleanup projects and CRM account updates
• Communicate with customers to assist with questions and resolve order errors
• Recommend enhancements to order processes and improve SOPs based on learnings

Qualifications:

• Minimum of 2 years of experience in sales support or a related role with customer engagement and resolution
• Proficient in CRM software (Salesforce) and Microsoft Office Suite
• Experience in order placement for direct customers
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a collaborative team
• Exhibits extreme ownership within projects, programs, or processes
• Establishes trusted relationships within the working team
• Able to quickly absorb and process information in new domains
• Self‑starter who takes initiative and thrives in being bold
• Strong written and verbal communication skills with fine attention to detail
• SaaS sales support experience encouraged
• High school diploma and/or some college/university preferred