Location: Tennessee, United States
Date published: 31-Jan-2024
Job ID: 123309
Description and Requirements
Remote opportunity with travel.
The Technical Application Specialist/ Field Service Engineer - Radiation Equipment provides technical support to the existing customer base to support all current and past product lines. The position will also support sales and require an adequate level of technical expertise in the use of gamma and alpha spectroscopy equipment in counting laboratories, government applications, and other varied institutional applications.
Essential Duties and Responsibilities
- Provide expert guidance on the use and implementation of the company’s systems via direct in-person contact at customer sites and electronic communication and phone support.
- Develop and present training materials to company-based customers via in-person or virtual methods.
- Assist in training programs on the use and application of spectroscopy equipment and software.
- Interact with customers, both internal and external, on issues such as a new application of standard company hardware and software, specifications/definitions of turn-key systems, and non-standard offerings.
- Support company initiatives in NPP counting rooms, environmental monitoring, medical isotope generation facilities, research institutions, government institutions, and international organizations.
- Interact with the worldwide nuclear sales team and technical support resources, providing technical support to aid in sales efforts and initiatives.
- Manage all incoming email and telephone inquiries and log relevant technical support efforts and support in the CRM system.
- Maintain scheduling, coordination, and execution of customer support requests and orders received for hardware/software installations, technical training, and general maintenance contract support.
- Up to 50% travel