WilsonHCG

Service Strategy Manager:

Establish an end-to end service strategy for QuickBooks Live offerings as they relate to our Accountant channel customers Develop deep understanding of the needs of small businesses and Accounting firms using QuickBooks and turn insights into a compelling vision to create solutions that solve their needs Quantify the delivery of benefit and our service performance at every step of the customer journey, constantly maintaining a set of game-changing priorities to improve both the customer experience and the expert experience Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits Partner with leadership and internal partners to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling priorities that drive growth Connect the dots, understand interdependencies, effectively identify roadblocks and work to remove them

Bachelor's

EOE AA M/F/Vet/Disability. As a temporary agency partner to Intuit, we will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to Intuit, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories for positions at Intuit, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to contingentworkforcesupport@intuit.com. For more information about Intuit’s hiring practices, please read their EEO policy.