Credit/Collections Officer II

Work Location: Hybrid, 3 days (every Tues and Wed, and 1 more day as per required

Position Type: Contract, 5 months

Location: San Diego, CA

Compensation Range: $32/hr. to $35/hr. USD
Work schedule: M-F - 8am-5pm PST

Our Fortune 500 client is seeking multiple Credit/Collections Officer II

Responsibilities

• Manage inbound and outbound collection calls

• Perform well in complex, high-volume, data entry, customer service, and problem-solving role

• Understand the end-to-end credit & collections processes and follows policies and procedures

• Respond to both external and internal customer inquiries in a professional manner

• Process, monitor and/or oversee transactional activities associated with area of support

• Respond to customer (external and internal) questions and inquiries in a professional manner

• Researches and analyzes data to identify & address root cause of exceptions

• Ensure operational and financial integrity within established corporate policies, procedures and controls

Qualifications

• 3-5 years of experience

• Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role

• Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)

• Ability to work both individually and as part of a team

• Can perform simple reconciliation analysis

• Have good analytical & technical skills

• Goal, task and project oriented

• Skilled at time management, multitasking and prioritizing workload

• Critical thinking skills

• Provide excellent customer service, for internal and external customers, throughout the entire collections process

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

WilsonHCG