Risk Analyst, Plano

Description and Requirements

Work Location: Hybrid, 3 days in office, 2 days remote
Position Type: Contract, 6 months
Location: Plano, Texas

Work schedule: Candidate must be open to any shift: Mon-Fri / Tue-Sat / Sun-Thu - start times as early as 6am-8am local time OR a swing shift of 2pm-10pm CT OR a grave yard shift of 12am-8am CT

Our Fortune 500 client is seeking multiple Risk Analysts.

Responsibilities:

Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Understand standard operating procedures and operate within the established guidelines to mitigate risk
Document processes and procedures and maintain accurate and detailed records of all transactions
Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
Collaborate effectively with cross-functional teams to resolve customer-related issues
Identify areas of improvement and propose changes to optimize processes and technology
Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions to our merchants.

Qualifications:

2+ years of relevant experience in risk management
Proficient with G-Suite and other relevant software
Strong analytical and critical thinking skills with attention to detail
Proven ability to deescalate customers and effectively handle difficult situations
Strong organizational skills and the ability to manage multiple tasks
Ability to work under tight deadlines and prioritize tasks to meet SLAs
Strong work ethic with high integrity and ethics
Effective collaboration and teamwork skills
Strong understanding of customer service and customer empathy
Willingness to learn and adapt to new technologies and processes.
Strong customer service skills via inbound phone queues
Ability to navigate between multiple systems and tools while helping the merchants in the moment.

Training: total of 4-6 weeks - at least the first 2 weeks will be onsite each day and the rest will be hybrid onsite days - hours: 8am-5pm CT daily

**This group is working to provide 24/7 support on the phones.

**This role is hybrid and will require 3 days in the office per week. Must be able to work weekends and most holidays.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

WilsonHCG

Overview

Description and Requirements