Wilson

Work Location: Hybrid, 3–5 times a week onsite
Position Type: Contract, 8 Months (potential for an extension)
Location: Mississauga, ON
Compensation Range: $62/hr to $71/hr (subject to experience, qualifications, and employment conditions)

Our multinational retail company is looking for a Senior Product Manager – Digital eCommerce.

Our client is seeking an experienced, dynamic, and innovative Senior Product Manager. As leaders in the Product Organization, Senior Product Managers balance their passion as the voice of the customer with their responsibility to make sound business and technology decisions. As the face of technology for their domain, strong candidates will have a solid understanding of retail business, a proven record of delivering customer‑centric results, and a natural ability to cultivate trusted relationships with partners.

Responsibilities:

• Develop and maintain the Customer Care product roadmap and backlog, collaborating with local and international stakeholders to prioritize new capabilities based on clear business cases and securing alignment from steering groups and executives
• Measure the success of completed initiatives to ensure business value is realized and capabilities are fully utilized
• Support systems and capabilities by promoting defect fixes, addressing recurring support issues, and eliminating efficiency drains through backlog prioritization
• Communicate actively with diverse stakeholder groups through information sharing, listening sessions, training, documentation, and strategic presentations
• Act as a system SME, understanding how stakeholders use systems and guiding teams to maximize capability value
• Maintain an agile backlog by defining requirements, writing stories, and performing user acceptance testing
• Work collaboratively with partners, navigate complex decision‑making, and influence product strategy
• Stay current on industry trends and omni‑channel products, translating research into actionable recommendations

Qualifications:

1. Bachelor’s degree
2. Minimum 5+ years of proven experience as a Product Manager within the digital eCommerce industry
3. Previous experience working within an eCommerce customer care portfolio is a plus
4. Proficiency in Agile product management frameworks; ability to build stories and manage an agile backlog
5. Strong analytical and problem‑solving skills with a data‑driven approach
6. Excellent communication and presentation skills, able to convey complex ideas to technical and non‑technical audiences
7. Customer‑centric mindset with strong understanding of user experience and user‑centered design principles
8. Proven track record of launching and managing platform products from concept to market
9. Experience working with cross‑functional teams including engineering, design, and marketing
10. Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities simultaneously

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the role, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.