Wilson

Work Location: Onsite

Position Type: 12 months 

Location: East Syracuse, NY

Compensation Range: $19-20 per hour

Schedule: Monday to Friday, 8am - 5pm

Our multinational manufacturing client is seeking a Call Center Representative. Candidate will manage large amounts of incoming calls, and generate sales leads Identify and assess customers. 

The role serves all of North America, including Canada. 

Key Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads Identify and assess customers
• Meet personal/customer service team sales targets and call handling quotas 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions, process customer accounts and file documents 
• Follow communication procedures, guidelines and policies 
• Take the extra mile to engage customers

Requirement:

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.