WilsonHCG

Responsibilities

• Ability to diagnose, troubleshoot and resolve operational infrastructure issues.
• Ability to provide input on Wintel infrastructure assignments and/or projects.
• Maintain Wintel incident management ticket queues.
• Oversee the backup environment, managing jobs and schedules, ensuring successful completion and ability to perform quarterly restore tests.
• Supports the design, analysis, development, and implementation of Wintel infrastructure solutions of projects and/or work requests for business solutions, including operational readiness.
• Ensuring operational documentation is maintained and up to date.
• Ability to automate repeatable operational tasks.
• On-call support on a rotational basis.
• Strong command of English, both written and verbal

• Risk assessments, partnering on capacity planning, input on developing budget forecasts for certain projects
• May serve as the primary point of contact for vendors.
• Exercises creativity, foresight, and judgment in conceiving, planning, and delivering initiatives.
• Uses knowledge and experience to advise functional leaders.

• 4-5 years in a Windows-based virtualized operating environment
• Experience with mainstream Windows virtualization technologies
• Customer-oriented approach, recognizing the service-oriented approach required by technical support.
• Microsoft-based certification required; cloud-based certification preferred.
• Schedule flexibility required to occasionally work outside of normal business hours to support production issues or to support project implementations, not to exceed the regular work week hours (no overtime)