WilsonHCG

Responsibilities

• Providing first-level support for all dealer parts inquiries via an online CRM Tool and telephone.
• Managing a personal queue of dealer cases and escalating issues as needed and following up to ensure their inquiry is properly addressed.
• Tracking and providing order information regarding shipping, tracking, delays etc.
• Responsible for dealer communication of all updates of Parts Logistics news and Supply Chain Disruptions.
• Maintain the National Parts Newsletter and coordinate with team members for input.
• Support dealer program training.
• Actively improve systems, databases and other tools to properly execute position responsibilities. Complete special assignments as assigned by the Manager.

Candidate Requirements

• General knowledge of the Automotive Supply change and general understanding of OE After Sales preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers – Bilingual preferred.
• Experience with SAP systems.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word).
• Ability to effectively manage time and prioritize tasks.