Customer Support Engineer – ENT - Kennesaw, Georgia, United States - 172934

Description and Requirements

Job Title: Customer Support Engineer – ENT

Location: Kennesaw, GA, USA (Hybrid)

Work Schedule: Monday – Friday (8-hour standard day)

Employment Type: Temporary Full-Time (1-year)

Pay Rate: $22 per hour

Overview

Our client is seeking a Customer Support Engineer – ENT to support the delivery and optimization of Building Automation Systems (BAS) and energy management solutions.

This role is ideal for a technically inclined professional with strong customer support experience who can troubleshoot system issues, analyze energy data, and collaborate with internal teams and clients to improve system performance and efficiency.

You will work closely with the BAS Specialist Supervisor while interacting with customers, contractors, and vendors to ensure seamless service delivery and high-quality support.

Key Responsibilities

Customer Support & Service Delivery

Provide technical support via calls, emails, tickets, and special projects
Troubleshoot and resolve customer issues related to building automation and energy systems
Maintain accurate documentation including work orders, call logs, and service updates
Deliver a high level of customer service while managing multiple client requests

Technical Analysis & System Support

Review and interpret technical documents such as wiring diagrams and as-built drawings
Analyze building systems and energy data to identify optimization opportunities
Support field-level equipment operations in coordination with field teams
Assist in diagnosing issues related to HVAC, BAS, and control systems

Energy Management & Optimization

Monitor system performance and recommend improvements for energy efficiency
Support delivery of customized energy management solutions for multiple customers
Contribute to system performance improvements and optimization initiatives

Collaboration & Coordination

Work with internal teams, contractors, and vendors to ensure timely resolution of issues
Follow customer-specific procedures and service protocols
Support coordination of workflows, service requests, and schedules

Communication & Problem Resolution

Resolve issues through effective troubleshooting and communication
Escalate complex issues when required
Maintain professionalism when handling high-pressure situations or escalations

Qualifications

High School Diploma with technical training and 2+ years of experience or Diploma / Associate Degree in a technical field with 1+ year of experience
Experience in technical support, customer support, or related roles
Exposure to HVAC, BAS, or energy systems is a strong asset
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to read and interpret technical documentation
Basic understanding of building automation systems and energy managementExperience with HVAC systems or Building Automation Systems (BAS)
Background as a service technician, coordinator, or dispatcher
Understanding of IP networking fundamentals
Experience with protocols such as BACnet or Modbus
Experience with third-party integrations

Key Competencies

Strong communication and customer service skills
Problem-solving and troubleshooting ability
Ability to multitask and manage priorities
Self-starter with ability to work independently
Team-oriented with strong collaboration skill