Wilson

Work Location: Hybrid (3days onsite)

Position Type: 12 months 

Location: East Syracuse, NY

Compensation Range: $20-21 per hour

Our multinational manufacturing client is seeking a Call Center Representative.

The role serves all of North America, including Canada. 

Key Responsibilities

• Residential customer complaints are triaged by Tier 1 agents and transferred to the Connected Devices / Remote Access representatives
• Assist with troubleshooting for remote access and connectivity issues, specifically with thermostats
• Provide assistance with mobile app navigation and updates, including login issues, registering new accounts and adding devices
• Assist with questions related to software and app updates or changes
• Dealer referrals—getting a customer connected with a dealer that can provide additional service. Getting Dealers referred to Distributors for assistance
• Provide customers with warranty information
• Product comparison
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Requirement:

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.