Location: Indiana, United States
Date published: 08-Apr-2026
Job ID: 172635
Description and Requirements
Locations: Indianapolis, IN, USA
Contract Duration: 12 months
Work Schedule: Mostly Monday - Friday, will require weekend work during events. Travel up to 35% for events across North America
Pay Range: $22-25 per hour (40 hours per week)
The Assistant Manager, Customer Experience & Events supports the planning and execution of customer-facing events across North America Residential HVAC. This role focuses on hotel and venue-based corporate events, event registration management, and cross-functional coordination to deliver seamless, high-quality customer experiences. The ideal candidate is a highly organized, proactive multitasker who can manage multiple priorities, learn quickly, and collaborate effectively across teams.
Key Responsibilities
o Plan and execute small to mid-sized events (100 attendees and under), including meetings, trainings, and customer programs.
o Manage hotel and venue sourcing, contracting, and implementation, including room blocks, meeting space, food & beverage, AV, and on-site logistics.
o Own and manage event registration sites for North America Residential HVAC programs.
o Build and maintain registration websites, attendee communications, and reporting using Cvent (preferred).
o Serve as a primary point of contact for hotels, venues, and select vendors.
o Partner with cross-functional teams including marketing, product marketing, sales, legal, and operations to support event execution.
o Manage multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines.
o Support budget tracking, invoicing, billbacks, and post-event reconciliation.
o Contribute to continuous improvement of event processes, tools, and templates.
Required Qualifications
o Bachelor’s degree or equivalent professional experience.
o 3- 5 years of experience supporting or managing corporate events, preferably with hotel or venue contracting experience.
o Proven ability to manage multiple projects in a fast-paced environment.
o Strong organizational, communication, and problem-solving skills.
o Ability to work independently and collaboratively across teams.
Preferred Qualifications
o Experience using Cvent for event registration and reporting.
o Background in hospitality, hotel sales, event management, or corporate meetings.
o Experience supporting customer-facing or dealer-based events.
Key Competencies
o Strong multitasking and prioritization skills
o Ability to quickly shift between tasks and projects
o Detail-oriented with a high standard of execution
o Collaborative team player with a growth mindset
o Comfortable working with cross-functional stakeholders
Key Responsibilities
o Plan and execute small to mid-sized events (100 attendees and under), including meetings, trainings, and customer programs.
o Manage hotel and venue sourcing, contracting, and implementation, including room blocks, meeting space, food & beverage, AV, and on-site logistics.
o Own and manage event registration sites for North America Residential HVAC programs.
o Build and maintain registration websites, attendee communications, and reporting using Cvent (preferred).
o Serve as a primary point of contact for hotels, venues, and select vendors.
o Partner with cross-functional teams including marketing, product marketing, sales, legal, and operations to support event execution.
o Manage multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines.
o Support budget tracking, invoicing, billbacks, and post-event reconciliation.
o Contribute to continuous improvement of event processes, tools, and templates.
Required Qualifications
o Bachelor’s degree or equivalent professional experience.
o 3- 5 years of experience supporting or managing corporate events, preferably with hotel or venue contracting experience.
o Proven ability to manage multiple projects in a fast-paced environment.
o Strong organizational, communication, and problem-solving skills.
o Ability to work independently and collaboratively across teams.
Preferred Qualifications
o Experience using Cvent for event registration and reporting.
o Background in hospitality, hotel sales, event management, or corporate meetings.
o Experience supporting customer-facing or dealer-based events.
Key Competencies
o Strong multitasking and prioritization skills
o Ability to quickly shift between tasks and projects
o Detail-oriented with a high standard of execution
o Collaborative team player with a growth mindset
o Comfortable working with cross-functional stakeholders