Location: Hybrid – 2 days per week (Tuesday and Wednesday) + every third Friday. Must be flexible to attend additional in-person sessions as required by the program., Ontario, Canada
Date published: 23-Jan-2026
Job ID: 165973
Description and Requirements
Work Type: Hybrid – 1 day in office
Contract: 9 months (potential for extension)
Salary Range: $87/hr to $110.50/hr
The Senior Change Manager will design and deliver comprehensive change management strategies supporting adoption across Personal & Business Banking. This role requires deep experience in people‑focused change, strong facilitation skills, and the ability to influence stakeholders from frontline teams to senior leaders. You will develop and execute PCM strategies, conduct assessments, build engagement plans, and lead delivery of change activities to minimize resistance and ensure strong employee readiness.
Key Responsibilities
• Develop and execute end‑to‑end People Change Management strategies and tactical plans
• Conduct impact assessments, stakeholder analyses, and readiness assessments
• Collaborate with PMs, Business SMEs, and internal partners to ensure alignment
• Lead engagement activities, including:
– Town halls
– Focus groups
– Leadership updates
– Frontline presentations
• Create and deliver change materials (playbacks, communication content, presentations)
• Monitor adoption and identify mitigation strategies to reduce resistance
• Support successful implementation across multiple concurrent initiatives
• Act as a primary conduit between project teams and frontline employees
Must‑Have Requirements:
• 10+ years in People Change Management focused on end‑user adoption (not project or technology management)
• Proven ability to develop PCM strategies and actionable tactical plans
• Hands‑on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff)
• Prosci certification is non‑negotiable
• Experience supporting change within large, transformational programs
• Ability to support multiple concurrent initiatives (2–3+)
Nice to Have:
• Financial services industry background
Soft Skills:
• Acts like an owner; proactive and accountable
• Strong problem‑solving and decision‑making skills
• Ability to work independently with minimal guidance
• Excellent relationship‑building and influencing skills