Account Representative - East Syracuse, New York, United States - 173948

Description and Requirements

Job Title: Account Representative (Customer Service & Order Coordination)

Location: East Syracuse, NY (Onsite with potential hybrid flexibility)

Job Type: Contract (2 Years)

Hours: 40 hours per week

Pay Rate: $20–$25/hour

Overview

Our client, a leading global organization in the HVAC and building technologies industry, is seeking an Account Representative to support customer service operations and order management processes.

This role plays a key part in ensuring a seamless customer experience by coordinating with internal teams, supporting account management activities, and maintaining accuracy across order lifecycle processes.

Responsibilities

Provide day-to-day customer service support, working closely with Sales and Order Management teams
Run and analyze daily reports to support strategic account management and business operations
Assist with equipment ordering and order processing, ensuring accuracy and timely execution
Coordinate across internal teams to ensure a smooth end-to-end order lifecycle
Prepare and manage warranty registrations and related documentation
Generate and distribute daily/morning operational reports
Support ongoing process improvements and ensure high levels of customer satisfaction

Qualifications

Bachelor’s degree with 1+ year of customer service experience, OR
Associate’s degree with 3+ years of customer service experience, OR
High School Diploma/GED with 5+ years of relevant experience
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to work in a fast-paced, team-oriented environment

Additional Information

Standard work schedule: Monday – Friday (day shift)
This is a contract role with potential for extension based on business needs