Location: East Syracuse, New York, New York, United States
Date published: 13-Apr-2026
Job ID: 172799
Description and Requirements
Warranty Administrator (Customer Support & Operations)
đź“Ť East Syracuse, NY (Hybrid)
đź’˛ $21.50/hour
🕒 Monday – Friday | 8:00 AM – 5:00 PM
About the Role
We are seeking a detail-oriented and customer-focused Warranty Administrator to join our team. In this role, you will serve as a key point of contact for customers, distributors, and dealers—supporting warranty-related inquiries, processing claims, and ensuring a seamless customer experience.
This position blends customer service, operations support, and basic business analysis, making it ideal for someone who enjoys problem-solving, working with data, and collaborating across teams.
What You’ll Do
- Respond to inbound customer inquiries related to product registration, warranty coverage, and claim status
- Provide timely, accurate, and professional support to distributors, dealers, and end-users
- Document all customer interactions, ensuring records are complete and up to date
- Process and follow up on warranty claims while maintaining clear communication
- Guide customers through warranty processes using product and system knowledge
- Meet performance goals including call quality, response time, and customer satisfaction
- Escalate complex issues when needed and collaborate with internal teams for resolution
- Assist with onboarding, training, and workflow coordination
- Support the creation and maintenance of Standard Work Instructions (SWIs)
- Analyze customer data trends and contribute to process improvements
What You Bring
- High school diploma or GED required
- Minimum 1 year of relevant experience (customer service, operations, or similar)
- Experience with systems such as ServiceBench, Salesforce, or SAP preferred
- Strong communication skills—both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with the ability to interpret data and identify trends
- Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is a plus
- Strong teamwork and collaboration skills
Work Environment & Schedule
- Hybrid flexibility based on performance and business needs
- Typically Mondays & Fridays work from home (subject to change)