Description:
Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel. Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Keeps equipment operational by following manufacturer instructions and established procedures. Secures information by completing database backups. Provides historical reference by utilizing filing and retrieval systems. |
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Job Title: Multi Factory Coordinator
The Multi Factory Coordinator is responsible for managing high volume customer interactions, supporting sales enablement, and ensuring seamless operational coordination across multiple factory locations. This role serves as a central communication hub, handling inbound calls, resolving customer issues, and assisting with the scheduling and delivery of rooftop units (RTUs). The ideal candidate excels in customer engagement, multitasking, and maintaining accuracy in a fast paced, production driven environment.
Work Environment
This position is hybrid once fully trained, combining on site responsibilities with remote work flexibility. Must work in the office at minimum 4 days per week.
Key Responsibilities
• Inbound Call Management — Manage large volumes of inbound and outbound calls professionally, efficiently, and in alignment with service standards.
• RTU Delivery Coordination — Assist with coordinating, scheduling, and tracking the delivery of rooftop units across multiple factory locations, ensuring timely communication between customers, logistics teams, and internal stakeholders.
• Contact Support — Verifies and confirms ship to addresses, ensuring accurate delivery information and preventing delays or mis shipments.
• Performance & Service Targets — Meet or exceed personal and team goals, including sales targets, service metrics, and call handling quotas.
• Documentation & Recordkeeping — Maintain detailed records of customer interactions, account updates, and required documentation.
• Policy & Procedure Compliance — Adhere to communication standards, operational guidelines, and company policies.
• Customer Engagement — Take initiative to go above and beyond to enhance customer experience and strengthen loyalty.
Qualifications
• High School Diploma or GED required
• 6+ months experience in customer service, call center operations, logistics, or manufacturing coordination
• Microsoft Outlook, Teams and Excel experience is required
• Strong verbal communication and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• Customer focused mindset with strong problem-solving abilities
• Familiarity with SAP (preferred) | |
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