Wilson

Work Location: Onsite (830-5 PM)

Position Type: 5 months 

Location: Charlotte, NC

Compensation Range: $22-23 per hour

Our multinational manufacturing client is seeking a Customer Service Order Manager. We are seeking a motivated and customer-focused professional to manage distributor orders and ensure exceptional customer service. This role serves as the primary point of contact for customers throughout the order lifecycle—from pre-sale through delivery—while also supporting factory operations and driving continuous improvement in customer experience.

Key Responsibilities

• Serve as the first point of contact for distributor and direct sales office inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams, including schedulers, planners, supply chain, and logistics to facilitate order execution.
• Act as the Voice of the Customer for factory operations, coordinating communications and resolving escalations.
• Develop and maintain strong relationships with internal and external stakeholders, including manufacturing, marketing, distribution centers, and rep firms.
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues, directing queries to appropriate departments when necessary.
• Support key projects and initiatives related to customer service and order management.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a good‑faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate’s skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higher‑pay markets. An employee’s pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.