Location: Canada
Date published: 08-Apr-2024
Job ID: 126128
Description and Requirements
Work Location: Hybrid (3 days onsite)
Position Type: Contract, 12 months (potential for extension)
Location: Toronto, ON
Expected Salary: $39.68 per hr. - $45.50 per hr.
Expected Salary: $39.68 per hr. - $45.50 per hr.
Our multinational client, a leader in innovative research and transportation solutions, seeks a Technical Writer/Trainer.
To prepare Operations and Maintenance (O&M) manuals for company products and prepare and present technical training courses. To provide technical support to Customer Service when required.
Responsibilities:
- Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy-to-follow Manual
- Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
- Detail changes using company Quality Management System procedures
- Report Manual production through draft, review, approval and submittal cycle
- Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
- Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
- Prepare presentations and deliver technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
- Provide general technical support to the Customer Service department and customers when required
- Document operating procedures, troubleshooting strategies, and preventive and corrective maintenance procedures for distributed systems
- Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
- Respond to Project Lead requests as required
- Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team.
- Attend Risk Review Meetings, update month-end schedules and participate in key Design Review meetings with the Customer.
- Support Bids and Proposals group inputs
- Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labor needs.
- Perform Training Needs Analysis (TNA)
- Define the training Solution based on TNA and Customer requirements. Gathers all necessary information and liaises with technical contributors as appropriate
- Work collaboratively with other training contributors to ensure content completeness and consistency.
- Resolve issues and manage feedback loops with students and customers
- Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous improvement in productivity, cost-effectiveness, quality and customer satisfaction
- Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
- Track assigned projects and provide/update regular reports on project status to the Training Manager and key stakeholders
- Review hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise the Training Manager
- Conduct separate weekly/bi-weekly meetings with the Training Manager to advise on issues with project deliverables schedule and hours
- Participate in project meetings, interfacing with Customers, Project Manager and planner/schedulers
Qualifications:
- 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
- Technical training experience with complex systems and solutions
- Proven didactic skills, knowledge and teaching methods
- Strong professional writing skills
- Ability to explain and describe complex technical concepts to a varied audience
- Ability to analyze and interpret hardware/software/system specifications and documentation
- Excellent knowledge of the railway industry and technology
- Experience with Interlocking systems
- Experience knowledge of Communications-Based Train Control (CBTC)
- Signaling Relay circuit analysis
- Flexibility to achieve training objectives
- Excellent command of written and spoken English
- Superior Customer service and presentation skills
- Strong organizational skills and highly oriented
Preferred Qualifications:
- Electrical Engineering degree or equivalent degree.
- Diploma in Electronics/Technology or equivalent railway industry experience.
- Certification in Adult Learning Principles and Project Management would be an asset.
- Project management experience is an asset.
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.