Description and Requirements
Work Type: Remote
Position Type: Contract, 12 Months
Location: Remote, Canada
Compensation Range: $49 (T4)/ $57(INC)
Our Fortune 500 client is seeking a Sales Enablement Program Manager - Global Sales Enablement Team (English & Spanish)
The sales team is made up of a combination of Canadian based full-time employees (FTEs) and partnerships with third-party vendor sites. Including vendor sites that focus on Latin America (LATAM). In this role, you will support the vendor sites (BPOs) that support Canada and LATAM in a ‘train the trainer’ capacity. Ensuring that their sales managers and trainers are properly equipped to train and onboard their sales teams to company standards.
Responsiblities:
- Vendor Partner Support (60%) Quality assurance (QA)
- Work with vendor partners to align on QA process and execution
- Evaluate vendor partner's coaching abilities, and provide feedback
- Implement, and run, call calibration sessions with vendor partners to ensure call quality score consistency
- Design learning interventions to address performance opportunities based on analysis
- Train vendor sites to deliver training aligned to expectations
- Observe facilitations, and provide feedback, to vendor partners
- Identify, and implement, best practices from other Intuit vendor sites New Hire
- Partner with vendor sites to coordinate new-hire onboarding and training schedule, resolving technical issues with Intuit systems when required.
- Ensure vendor partners are able to onboard new hires to Intuit systems, including (but not limited to) Docebo, coaching and call evaluation systems (MediaFly), shared drives, Slack, and Amazon Connect.
- Train vendor partners how to conduct onboarding as per Intuit’s expectations, including the delivery of Intuit’s sales methodology, and coach to the Sales Playbook, accounting workflow sessions, SMEs sessions, and more. Everboarding
- Create a continuous learning program for vendor sites - Monitor performance of vendor sites, analyze impact
- Proactively suggest changes & additions to onboarding program based on the needs of the business and skill level of vendor partner sellers
- Admin / Run the Business (30%) - Attending various meetings for alignment with key stakeholders/the broader Sales Enablement team Time for your personal admin on the job (email, reports, etc)
- Other (10%) - Time allocated for other projects associated with the Sales Enablement team
Qualifications
- Communication: Whether you are training sellers, or working with stakeholders, you are able to convey information clearly, concisely, and you keep people engaged.
- Consultancy: You are able to get to the root cause of a situation, not accepting things at the surface level. Likely, this will require a combination of; curiosity, questioning skills, active listening, and the ability to adjust your communication style. Influencing others: To get your work done, you’ll be working with individuals you do not have formal authority over. You will need to be able to motivate others to act.
- Data literacy: You have the ability to, or are willing to learn, to analyze data to prove your case, or to show the impact of your work.
- Proactiveness: When you notice something that needs to be fixed, you propose solutions without being asked.
- Previous experience selling SaaS a plus Previous experience in Sales Enablement, previous experience with SaaS sales enablement a plus Previous experience managing relationships with 3rd party vendors (BPOs) in any way a plus
- Written and verbal fluency in Spanish
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.