WilsonHCG

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Oversee and monitor progress of net APBITA across branches and sales and service operations to ensure achievement of revenue and profit plans and objectives
• Oversee development of Branch Managers (BMs) through talent assessment and development
• Monitor and actively coach all levels of district colleagues
• Ensures a cohesive, service-oriented, multidisciplinary team through recruitment and retention of qualified individuals, training and professional development of employees and ensuring performance evaluations/annual reviews are current and reflective of realistic and challenging goals and objectives.
• Manage a group of Branch, Service and Contact Centre Managers in the overall direction, coordination and evaluation of the branch.
• Coaches Operations team on the KPIs analysis and technical aspects of the organization's products and services, marketing campaigns and sales promotions, sales techniques and procedures, and standards to help achieve sales targets.
• Oversee relationships with all residential and/or commercial clients
• Resolve client disputes, complaints, and manage outstanding claims
• Ensure company programs and initiatives are delivered with excellence across branches
• Understand the company’s processes, including roadmap for safety/structure/service offerings and follow all established standard operating procedures (SOPs) within the business, holding colleagues accountable to the same standards
• Lead and drive organization values through quality of service, relationships, and teamwork
• Understand the company’s processes, including roadmap for safety/structure/service offerings
• Leverage new evaluation criteria for colleague performance
• Identify opportunities to leverage new tools and metrics related to the branch efficiency, customer satisfaction and colleague development

Requirements

• Bachelor’s degree and 8+ years of field services management experience required, or an equivalent combination of education and experience
• Master’s degree and 4 years’ experience in a related field preferred
• Strong business acumen with an emphasis on driving sales and recurring monthly revenue
• Previous experience in a fast-paced environment
• Previous experience with Profit & Loss and asset management
• Previous experience in a route-based service model
• Skill in managing and leading assigned projects - understanding of project management methodology, including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Skill in written and verbal communication, including public speaking, group presentation and meeting management
• Skill in organization and time management - ability to work on multiple projects and manage multiple project coordinators, leads and/or managers at one time
• Skill in providing clear and concise feedback, performance management and coaching
• Attention to detail and analytical skills
• Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services
• Valid driver’s licence in good standing
• Ability to obtain and maintain applicable certifications and licensures as needed
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Knowledge of laws, regulations, methods, and techniques in the area of specialty.
• Position may require frequent overnight travel
• Position requires being able to successfully pass a criminal background check

Required Leadership Traits and Characteristics

• Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
• Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations
• Excellent people management skills with demonstrable experience of leading a large, dispersed, and diverse workforce across multiple locations and geographies.
• Excellent organisational and leadership skills with the ability to operate effectively both strategically and operationally as required.
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.