WilsonHCG

Work Type: Onsite

Position Type: Contract - 6 Months

Location: Calgary, AB

Compensation Range: $56 - $63 (Per Hour)

Our client, a multinational technology company specializing in information technology services and consulting, is seeking a "   Network Administrator".

The position is responsible for 

Responsibilities:

• Monitoring & troubleshooting of the alerts in the following ServiceNow queues for the device.
• Device: WAN/LAN, Wi-Fi, Radio/Microwave, Telephony, VSAT, signal checks, Servers, Virtualization, Backup / Storage, Batch; and
• ServiceNow Support queue: IT Operations Center Support and IT Operations Center Support – Server.
• Work with Major Incident management team of Company to assist in critical incident reporting and resolution as per operating procedure document(s);
• perform the following operational activities:
• respond to, and work toward resolution of, all network related outages and issues, and escalating the issue to relevant teams when resolution within the ITOC is not possible.
• Resolution may require higher analysis and configuration changes by ITOC tier 2 members to help support resolution.
• Removal/ addition of servers/interface/network devices from monitoring.
• Engaging providers for issue by raising ticket and coordinating to closure
• coordination with third party service providers/ site local contact during issue resolution/ escalation and part replacements.
• Track routine maintenance activities performed by service providers.
• Windows server performance, disk space issue/ disk cleanup.
• Add/ decommission monitoring agent in Orion tool of Company.
• Onboard applications, networks and systems into ITOC standards for monitoring and incident response.
• Restart a virtual machine (VM) or a service.
• VMware Hosts performance (vCheck report).
• Application service (stop/start) as per SOP.
• Ensure completeness of monitoring solution (i.e. are all devices monitored.
• On-prem VMWare Server Appliance commissions.
• Daily EFS App Health Checks.
• Enable, disable, modify monitoring and alerting in various monitoring platforms.
• Develop and update SOPs, MOPs and process documents.
• Rebooting WAN network Devices (if necessary).
• Generate and share weekly and monthly Supported Technology Operation Reports necessary to execute management and monitoring.
• Check and report on health, status and historical data of systems composed of: Switching, Routing / SDWAN, Wireless, Microwave and Radio NW.
• Support of Wireless LAN from access point deployment to ongoing management; and(xxi) network devices device management,  modify configure for SNMP, TACACS settings.
• Provide recommendations for improvements in availability management.
• Management of availability of system composed of devices like routers/ switches/ controller.
• Participate in DR exercise as requested by the DR Team or the Application owner, where applicable.
• Sites documentation audits including diagram, hardware assets, circuit id, GSG DB update, CMDB
• Support the other support teams of Company for administration and Incident resolution for Tier-2 issues.
• Remote Patch deployment for network devices, routers, switches, WLC, WAAS.

Must Have Qualifications:

• VMWare
• Network Operations
• Network Routing(WAN Technology)
• Wireless Network Security

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".