Location: Canada
Date published: 31-Mar-2025
Job ID: 142145
Description and Requirements
Work Location: Hybrid
Position Type: Contract, 6 Months (potential for extension)
Location: Toronto, ON
Compensation Range: 50$/hr. to 60$/hr.
Our client, a multinational technology company specializing in information technology services and consulting, is looking to hire a Business Analyst- Service Now.
Responsibilities:
- ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now
- Expertise working in Service Now Integrations like eBonding, Autocut etc.; Experience with APIs and data mapping rules
- Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes
- Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management
- Assist with Implementing and facilitating change management within assigned projects
- Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
- Unit Testing business solutions based on business requirements
- Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
- Should be able to participate in a technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
- Support the release manager for the execution of the master implementation plan per standard implementation methodologies
- Provides cost effective and timely on-boarding for Clients/users to our ITSM systems
- Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
- Provides input on processes, procedures, or new approaches
- Works across various developers to ensure the best solution is implemented and that timely implementation is achieved
- Works across various testers to ensure all test cases are covered and quality delivery is achieved
- Assist with Process definition and documentation.
- Confer with clients/users to identify, analyze and document requirements.
- Analyze information business systems to identify OFI.
- Create Story and write detail acceptance criteria.
- Create data mapping documents for integrations and able to do status reporting.
- Provide advice on information systems strategy, policy, management, security and service delivery.
- Conduct business and technical studies to design, develop, integrate and implement information systems business solutions.
- Unit Testing and drive UAT
Qualifications:
- Good Knowledge in Service Now & CMDB Discovery
- Good Communication and Writing Skill
- Well-versed with documentation (MS office Suite)
- Well-versed with Agile Methodology
- ITSM
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.
This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.