WilsonHCG

• Understand and document current business processes and functional requirements to improve operational efficiency.
• Conduct and facilitate business requirements workshops, capturing ‘happy path’ and exception scenarios for all product/flow types.
• Translate business requirements into user stories in an agile environment using JIRA and Confluence.
• Develop comprehensive user test cases, execute them, and document results.
• Work closely with stakeholders to align business needs with system capabilities and drive process improvements.

• Lead and participate in the deployment of TMS, WMS, and OMS solutions to enhance warehouse operations, order fulfillment, and replenishment efficiency.
• Integrate TMS, WMS, and OMS with ERP systems, inventory management tools, and other third-party applications.
• Optimize replenishment processes by ensuring seamless coordination between order management, inventory allocation, and warehouse operations.
• Use MS Office and draw.io to create reports and visual representations of system processes.
• Participate in the design, development, and implementation of new systems, ensuring they align with business needs.

• Collaborate with the development team and stakeholders to ensure the system meets business needs and expectations.
• Create JIRA development stories with detailed acceptance criteria for User Acceptance Testing (UAT), replenishment workflows, and order lifecycle validation.
• Participate in defect/error investigations and drive resolution through cross-functional teams.
• Perform other duties as assigned, in addition to those listed above.
• Testing, Quality Assurance & Change Management:
• Oversee the Quality Assurance function to ensure the system performs as expected and adheres to quality standards.
• Coordinate and participate in system testing efforts, ensuring adherence to quality, performance, and replenishment accuracy standards.
• Work with QA teams to validate system functionality, focusing on order fulfillment accuracy, inventory updates, and warehouse efficiency.
• Support pilot deployments and provide post-implementation support to operational teams.
• Plan and execute application pilot deployments in collaboration with site operations, QA teams, application development, and release management teams.
• Ensure effective communication and change management strategies to facilitate system adoption.

Must Have:

• Proven experience in WMS, TMS, and OMS implementation, with a focus on optimizing inventory management, replenishment, and order fulfillment.
• Strong understanding of supply chain operations, including warehouse processes, logistics, and transportation management.
• Hands-on expertise in integrating OMS/WMS with ERP and other third-party systems to streamline business processes.
• Ability to translate complex business requirements into clear, actionable technical specifications for development teams.
• Experience working in an agile environment, managing backlogs, and driving sprint execution using JIRA and Confluence.
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment on key initiatives.
• Strong analytical, problem-solving, and decision-making skills, with a keen eye for detail and accuracy
• Experience working in a Retail/CPG or Distribution business
• 7+ years of Business Systems Analysis experience as a Senior Business Systems Analyst.
• Minimum 3 years of hands-on Quality Assurance (QA) experience.
• Proven experience as a Business Systems Analyst with a strong focus on QA.
• Experience with JIRA, Confluence, MS Office, and draw.io for documentation and reporting.
• Knowledge of supply chain replenishment processes and best practices.
• Exceptional written and oral communication skills, with strong interpersonal skills.
• Ability to work in a fast-paced, agile environment with a commitment to quality and attention to detail.
• Proven ability to multitask and manage multiple project deadlines.
• Must be a self-starter who can ask relevant questions and drive initiatives forward.

Qualifications:

• Agile methodology certification is an asset.

• Certified Business Analysis Professional (CBAP) is an asset.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".