Wilson

Work Location

• Onsite/Hybrid
• Contract: 6 months (potential extension)
• Locations: Vancouver or Toronto
• Compensation: $50–$53 per hour

Position Overview

Our client, a multinational technology company specializing in IT services and consulting, is seeking an Application Support Lead. This role requires deep technical expertise, strong incident‑management capabilities, and the ability to lead support operations in a complex enterprise environment.

Required Skills

• Minimum 10 years of software development experience
• At least 5 years as a support associate
• Minimum 2 years of experience as a support lead, including incident triage
• Major incident management and communication experience
• Strong background in Incident Management and Problem Management
• Experience with Change Management and operational housekeeping
• Expert knowledge of client‑server architecture, certificate and password management, and maintaining web services
• Ability to troubleshoot and resolve complex technical issues
• ITIL certification
• Mandatory: 5 years of experience supporting Java/.NET stack applications and SQL
• Excellent proficiency with Oracle and SQL
• Experience with Dynatrace, ELK, and PagerDuty

Additional Information

Qualified applicants are encouraged to submit a resume by selecting Apply Now.

The compensation range listed is a good‑faith estimate based on the qualifications required for the role, including experience, training, and other factors permitted by law. The pay band is set by the client company. Actual offers may vary depending on:

• Skills and experience
• Geographic location
• Expected quality and quantity of work

Most candidates will start in the lower half of the pay range, with the upper range reserved for those with extensive experience or who live in higher‑cost markets. Pay history will not be considered where prohibited by law.

This information serves as a general guideline; actual offers may differ based on company policies and specific circumstances.