WilsonHCG

Work Location: Hybrid, 1 day on site 

Position Type: Contract, 3 months 

Location: Bloor West, Toronto 

Compensation Range: $30-33/hour

The Insurance Administration Clerk will support the insurance renewal and premium collection process for a large registrant base. This role also involves responding to inquiries via telephone, email, and regular mail regarding the renewal process.

Responsibilities:

• Answering telephone inquiries related to insurance payments and general insurance program inquiries. Making phone calls to registrants advising them on insurance payment process issues.
• Issuing insurance related documentation and correspondence including receipts for income tax purposes, certificates of insurance; prepare letters, and email responses to insurance inquiries.  
• Processing insurance payments.  
• Testing and processing database activities, additions and updates on individual registrant files.
• Maintaining statistics relating to phone calls, complaints, and correspondence. Handling or distributing incoming and outgoing mail. 
• Acting as a liaison with various departments to assist consumers and registrants with insurance related issues.   

Qualifications:

• At least 1 year of administrative experience or equivalent work experience.
• Excellent client service and communication skills including diplomacy and a professional manner when dealing with contacts at all levels.  
• Strong organizational skills, attention to detail and ability to manage competing priorities.
• Ability to use a personal computer, including Microsoft applications.  
• Able to handle confidential information appropriately.
• Familiarity with a web-type database program would be an asset.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".