Overview

Location: Calgary, Alberta, Canada

Date published: 22-Apr-2025

Job ID: 143267

Description and Requirements

Work Location: Onsite

Position Type: Contract, 6 Months

Location: Calgary, AB

Compensation Range: $26 - 37 per hour


Our client, a multinational technology company specializing in Information Technology Services and Consulting, is seeking an " IT Support Specialist."                    

Responsibilities:

  • Address customer requests for installation, configuration, test, maintenance of hardware and software components.
  • Respond to customer requests via phone and e-mail in a timely and accurate manner.
  • Maintain documentation of customer issues and their resolutions (KB)
  • Support customers in system upgrades, installing workstations and other office tools.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and computer and telecommunications equipment.
  • Install and support PC, laptop, tablet and mobile hardware and software
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
  • Participate in hardware and software reviews and recommend better solutions.
  • Maintain inventory of installed software and hardware wherever applied
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Analyze and make recommendations for hardware and software standardization.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions.
  • Provide job trainings to new hires and less experienced staffs when needed.
  • Escalate complex issues to the appropriate teams for resolutions.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Understand company standards and delivery method of respective tools
  • Knowledge in the below tools will be considered as an advantage:
o ServiceNowAirWatch
o Hardware related certifications (PC, Laptop repair etc.)
o UberAgent. If any certifications completed, please submit."

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".


The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.