Location: Prague, Czechia
Date published: 10-Feb-2025
Job ID: 137861
Description and Requirements
Recruitment Operations Manager - Onsite/Hybrid
WHO WE ARE
Wilson is a leading global workforce solutions provider. Headquartered in Tampa in the US, Wilson is a multi-award-winning integrated talent solutions partner. Powered by talent intelligence, our people partner with some of the world’s most admired brands to build and maintain sustainable workforces that thrive
A true leader in our field, our global footprint spans six continents and 65 countries (and counting!).
Useful links
WHAT WE DO
At Wilson, we provide a “fresh take on talent’. We don’t believe in a one-size-fits-all approach to talent acquisition. After all, every single business is different and has unique challenges.
We’re a people business and we’re super proud of our genuine, transparent culture. Our people really do define us, and we don’t just hire based on skills – we hire based on character. The Wilson DNA is what sets us apart: collaboration, ownership, integrity, communication and passion.
Learn more about us on social media
YOUR DAY IN THE LIFE
The Recruitment Operations Manager at Wilson serves as a client-facing, hands-on strategic partner to Recruiters, clients, and the internal CRM team. This role is responsible for the effective management of a team of Recruiters, focusing on achieving and surpassing recruitment goals and enhancing year-over-year performance. The Recruitment Operations Manager guides the team in identifying and qualifying top talent for client partnerships.
Collaboration with delivery clients and Recruiters is essential to develop a comprehensive understanding of assigned positions, allowing the manager to formulate targeted strategies to attract both passive and active job seekers. In this capacity, the Recruitment Operations Manager acts as an industry expert in current market trends, sourcing techniques, and networking practices.
YOU WILL:
- Responsible for supporting the mentoring, coaching and development of team, recognizing strengths and weaknesses, as well as building out performance improvement plans.
- Run and lead a team of Recruiters, driving performance results across assigned account(s).
- Act as a consultative tactical partner by knowing the labor market and client’s business industry in order to provide extraordinary sourcing advising strategies.
- Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals.
- Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning.
- Full ownership of comprehensive reporting to Sr Leadership.
- Full understanding of contract details, P&L and account logistics in order to successfully lead team and direct their focus appropriately.
- Ensure team is educated on their metrics and their current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to the recruiter performance.
- Strategically forecast resourcing needs, proper allocation of resources and requisition assignments to maintain a top-level of customer service and support.
- Assess and measure client satisfaction, responding with urgency when situations arise and taking dedicated steps to ensure a high level of productivity.
- Champion a strong culture across team(s).
- dentify and prioritize short and long term goals as it refers to the account and recruiter’s desk.
- Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance on a weekly basis, at minimum.
- Determine and communicate weekly goals to sourcing team members as applicable.
- Strong partnership and collaboration with CRM as well as members of Sr Leadership, Clients and external partners.
- Reporting metrics and analyzing the data and communicating to the team regarding successes, challenges, areas of opportunity, etc.
- Other duties, as assigned.
REQUIREMENTS:
- Having excellent communication and the ability to clearly set expectations and objectives
- Strong time management, organization, and attention to detail skills
- Develop and present recruiting strategy plans for delivery clients and execute across the team
- Successfully lead through metrics
- You have strong business knowledge in multiple industries and displayed business insight at all levels within a client relationship
- Demonstrate agility by working in a fast-paced environment with ever-changing demands
- Understanding of multiple recruiting platforms and ATS databases
- Guide in attracting talent through social media, alumni and social networking, Boolean strings, direct / cold-call sourcing, traditional and creative sourcing methods, and targeted referrals
- Previous and shown leadership / supervisory experience in RPO or Staffing industry preferred
WHAT WE OFFER
- We’re committed to providing a flexible and inclusive work environment that promotes collaboration and work-life balance. As part of our commitment to our employee's satisfaction, we offer optional hybrid work arrangements across multiple locations, including Tampa (Florida), Raleigh (North Carolina), Manchester (UK), Krakow (Poland) and Guadalajara (Mexico). Not based in one of these locations? No worries! We have remote employees based around the world. Interested in learning more about our global presence? Click here.
- We have a culture of recognition. Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem.
- Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home.
- A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings.
EQUAL OPPORTUNITY EMPLOYER
Wilson is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, neurodiversity, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
At Wilson, we’re committed to building a diverse and inclusive workforce that celebrates everyone. We welcome applications from candidates of all backgrounds. Our inclusive culture is designed to support all employees in reaching their full potential.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Wilson’s internal recruitment team at internalrecruiting@wilsonhcg.com.
