Location: New Hampshire, United States

Date published: 09-Mar-2023

Job ID: 102089

Description and Requirements

DevOps Analyst


WilsonHCG is one of the fastest-growing recruitment process outsourcing (RPO) companies in the world. Headquartered in the United States, WilsonHCG is a multi-award-winning talent solutions provider, which means we offer a variety of HR solutions that span recruiting and talent management. In short: We help businesses build modern workforce programs. 

As a leader in our field, we have a global footprint that covers six continents and 65 countries. We’re passionate about revolutionizing the way organizations think about recruiting and we believe that people are the most significant aspect of any company.

Useful links

Read our glassdoor reviews  |  Join our talent community  |  View our career page 


Wilson Human Capital Group, or WilsonHCG, is a business of people helping organizations with recruitment process outsourcing (RPO) and talent acquisition solutions for some of the most recognizable brands in the world. WilsonHCG employees are hands-on contributors that create a genuine and transparent culture. This allows us to act as long-term strategic partners for our team, clients and each other.  

Our people define us, and we hire based on character rather than just skills. The WilsonHCG DNA is what sets us apart: collaboration, ownership, integrity, communication and passion. It’s part of our daily efforts to grow and evolve. 

Learn more about us on social media

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  • Check Teams and email for urgent messages about platform health and deploy status. 
  • Check Jira to monitor progress on bug fixes and new development. 
  • Communicate with the dev team to understand development progress and receive reports on potential roadblocks. 
  • Communicate with the client success team to gauge client expectations about the platform and deliver updates. 
  • Enrich documentation about upcoming features and fixes. 
  • Investigate new tools and technology and stay abreast of market trending solutions. 
  • Be flexible to potentially: meet with external clients, discuss product roadmap with leadership, and make recommendations about product and process enhancements. 
  • Log in to Claro to perform ad hoc user acceptance and validation testing of platform features. 


  • Be able to work flexibly with multiple teams and coordinate between teams.  
  • Be able to use Jira, Teams/Slack, Microsoft office products, and potentially find or recommend new tools fit for Claro’s purpose (postman familiarity is a bonus).   
  • Be able to create reasonable deadlines and manage expectations to complete deliverables by these deadlines. 
  • Be able to work with product and development teams to create a long-term client facing product roadmap.  
  • Flexibility with working hours to account for communication across time zones, develop communication cadences when parties across time zones can communicate.   
  • Solid communication skills and habits to translate updates from the Development team into important information bullets for the product/marketing/sales teams.  
  • Basic understanding of elastic, java, python, mongodb.  
  • Basic understanding of boolean search logic and how to structure queries.   
  • Basic understanding of agile development strategy to adjust timelines and reprioritize efforts based on client and prospect requests.    


  • Weekly reports to management about the status of all items in the development funnel: tagged with the issue type (error fix, bug fix, new feature), level of importance, responsible party, estimated time to deploy to production environment, and potential roadblocks preventing that timeline from coming to pass.
  • Data update deploys occurring every 2 weeks (or some other consistent timeline agreed upon internally). 
  • Building a streak of consecutive successful deploys without broken pre-existing features or rollbacks needed. 
  • Release notes simplified for public consumption, to be shared simultaneously with deploys with end users in mind. 
  • Monitor platform uptime and maintain an external public facing site showing Claro’s status of being up-or-down and timeline to restoring service capacity back to normal across X regions. 
  • Make proactive recommendations about new tech to improve our product or internal processes.  


  • Culture of Recognition: Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem 
  • Unlimited Paid Time Off (MyTime), regional holidays, and the ability to work from home 
  • Comprehensive benefits package including medical, dental, vision, disability and life insurance, and retirement savings 


WilsonHCG promotes a culture of diversity, equity, inclusion, and belonging. We encourage everyone to bring their diverse backgrounds, experiences and talent to the workplace. At WilsonHCG, we are proud to be an equal opportunity employer, meaning all qualified applicants will be considered for employment and will not be discriminated against based on age, race, religion, national origin, gender identity or expression, sex, sexual orientation, marital status, veteran status, disability or any other protected category under local law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting WilsonHCG Internal Recruitment at internalrecruiting@wilsonhcg.com