Location: Mexico City, Mexico
Date published: 11-Sep-2024
Job ID: 132518
Description and Requirements
Talent Administrator & Coordinator - Team Lead
WHO WE ARE
WilsonHCG is one of the fastest-growing recruitment process outsourcing (RPO) companies in the world. Headquartered in the United States, WilsonHCG is a multi-award-winning talent solutions provider, which means we offer a variety of HR solutions that span recruiting and talent management. In short: We help businesses build modern workforce programs.
As a leader in our field, we have a global footprint that covers six continents and 65 countries. We’re passionate about revolutionizing the way organizations think about recruiting and we believe that people are the most significant aspect of any company.
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WHAT WE DO
Wilson Human Capital Group, or WilsonHCG, is a business of people helping organizations with recruitment process outsourcing (RPO) and talent acquisition solutions for some of the most recognizable brands in the world. WilsonHCG employees are hands-on contributors that create a genuine and transparent culture. This allows us to act as long-term strategic partners for our team, clients and each other.
Our people define us, and we hire based on character rather than just skills. The WilsonHCG DNA is what sets us apart: collaboration, ownership, integrity, communication and passion. It’s part of our daily efforts to grow and evolve.
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YOUR DAY IN THE LIFE
The Talent Administration and Coordination (TAC) Team Lead will assist in motivating, mentoring, and developing TAC team members in best practices to ensure client satisfaction and team member efficiencies while taking responsibility for his/her own performance and client accountabilities. In this role, associates will be resilient, motivated to succeed, and possess strong written and verbal communication skills. The TAC Team Lead will report to the TAC Manager and assist in ensuring the TAC team achieves successful execution of the services the team delivers, as well as address personal development areas including level advancement, and assist with the on-boarding and training of new team members.
ABOUT YOU
- Train and develop TAC team/individuals as required while maintaining individual excellence in his or her individual responsibilities as a TAC team member
- Monitor, evaluate, and maintain TAC team performance
- Participate in the decision-making process of adding talent & onboarding new employees
- Lead TAC team calls; reporting and managing risks, coaching & inspecting teamwork, and other duties as assigned
- Present ideas on process improvements across the TAC team
- Track & maintain quality assurance and compliance across the team
- Build and maintain training manuals and individualized training for TAC team
- Assist in managing coverage and allocation
- Being on all training calls when new/additional training takes place
- Acting as the first point of escalation with ROMs/CRMs
- Seeking out and identify opportunities for improvement
- Consulting with ROMs/recruiters for process efficiency
- Acting as coverage/support when volumes increase
- Taking ownership for team success
- Partnering with the manager on challenging conversations with team members
- Supporting TAC manager with strategic projects
- Demonstrating thought-leadership via blogging, committee participation, leading task forces as assigned by TAC Manager
REQUIREMENTS
- Have a solid understanding of the TAC suite of services and the ability to perform these tasks
- Ability to build relationships within TAC team & client teams
- Ability to work with others to problem-solve
- Encourage TAC team to think outside of the box & be solution-oriented
- Provide direction in the areas of individual assessment, career planning, and development
- Ability to be flexible and change direction/priorities quickly
- Ability to learn and improve from constructive criticism
- Ability to learn and adapt to new technologies for daily and weekly reporting
- Ability to proactively impact the big picture with the effects of delivery’s work
- Strong systems experience and proven experience in data management and reporting
- Excellent communication skills
- A genuine interest in and understanding of multiple recruiting platforms & administration tools
- Strong interpersonal skils
WHAT WE OFFER
- We are committed to providing a flexible and inclusive work environment that promotes collaboration and work-life balance. As part of our commitment to our employee's satisfaction, we offer optional hybrid work arrangements, across multiple locations, including Tampa, FL, Raleigh, NC, Manchester, UK, Krakow Poland, and Guadalajara, MX. Not based in one of these locations? No worries! We have remote employees based around the world. Interested in learning more about our global presence? Click here.
- Culture of Recognition: Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem
- Unlimited Paid Time Off (MyTime), regional holidays, and the ability to work from home
- Comprehensive benefits package including medical, dental, vision, disability and life insurance, and retirement savings.
INTERVIEW PROCESS
**This is an illustration of our Interview process – this is subject to change**
EQUAL OPPORTUNITY EMPLOYER
WilsonHCG is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, neurodiversity, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
At WilsonHCG, we are committed to building a diverse and inclusive workforce that celebrates everyone. We welcome applications from candidates of all backgrounds. Our inclusive culture is designed to support all employees in reaching their full potential.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting WilsonHCG Internal Recruitment at internalrecruiting@wilsonhcg.com.