Location: Leuven, Belgium
Date published: 29-Apr-2024
Job ID: 124101
Description and Requirements
Recruitment Operations Manager- Hybrid Role
WHO WE ARE
WilsonHCG is one of the fastest-growing recruitment process outsourcing (RPO) companies in the world. Headquartered in the United States, WilsonHCG is a multi-award-winning talent solutions provider, which means we offer a variety of HR solutions that span recruiting and talent management. In short: We help businesses build modern workforce programs.
As a leader in our field, we have a global footprint that covers six continents and 65 countries. We’re passionate about revolutionizing the way organizations think about recruiting and we believe that people are the most significant aspect of any company.
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WHAT WE DO
Wilson Human Capital Group, or WilsonHCG, is a business of people helping organizations with recruitment process outsourcing (RPO) and talent acquisition solutions for some of the most recognizable brands in the world. WilsonHCG employees are hands-on contributors that create a genuine and transparent culture. This allows us to act as long-term strategic partners for our team, clients and each other.
Our people define us, and we hire based on character rather than just skills. The WilsonHCG DNA is what sets us apart: collaboration, ownership, integrity, communication and passion. It’s part of our daily efforts to grow and evolve.
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YOUR DAY IN THE LIFE
The Recruitment Operations Manager at WilsonHCG is a client-facing, hands-on and strategic partner to Recruiters, Clients and the wider internal delivery team. The ROM has responsibility to achieve and exceed recruiting goals and year over year performance, the ROM supported by Team Leads manages Recruiters who identify and qualify top talent for client partnerships. The Recruitment Manager will partner closely with delivery clients and recruiters to develop an in-depth understanding of assigned positions to build a strategy to target passive and active job seekers. In this role, the ROM acts as an industry expert in market trends, sourcing techniques and networking. Leading by example, the manager of the team will resolve weekly / monthly goals for Recruiters and drive team’s performance to meet and exceed these goals. Coaching, mentoring and training facilitation are core responsibilities for the Recruitment Manager.
ABOUT YOU
· Responsible for supporting the mentoring, coaching and development of team, recognizing strengths and weaknesses, as well as building out performance improvement plans.
· Run and lead a team of Recruiters, driving performance results across assigned account(s).
· Act as a consultative tactical partner by knowing the labor market and client’s business industry in order to provide extraordinary sourcing advising strategies.
· Daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals.
· Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning.
· Full ownership of comprehensive reporting to Sr Leadership.
· Full understanding of contract details, P&L and account logistics in order to successfully lead team and direct their focus appropriately.
· Ensure team is educated on their metrics and their current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to the recruiter performance.
· Strategically forecast resourcing needs, proper allocation of resources and requisition assignments to maintain a top-level of customer service and support.
· Assess and measure client satisfaction, responding with urgency when situations arise and taking dedicated steps to ensure a high level of productivity.
· Champion a strong culture across team(s).
· dentify and prioritize short and long term goals as it refers to the account and recruiter’s desk.
· Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance on a weekly basis, at minimum.
· Determine and communicate weekly goals to sourcing team members as applicable.
· Strong partnership and collaboration with CRM as well as members of Sr Leadership, Clients and external partners.
· Reporting metrics and analyzing the data and communicating to the team regarding successes, challenges, areas of opportunity, etc.
· Other duties, as assigned.
REQUIREMENTS
· Fluency in English is required, fluency in Dutch or French is beneficial
· Having excellent communication and the ability to clearly set expectations and objectives
· Strong time management, organization, and attention to detail skills
· Develop and present recruiting strategy plans for delivery clients and execute across the team
· Successfully lead through metrics
· You have strong business knowledge in multiple industries and displayed business insight at all levels within a client relationship
· Demonstrate agility by working in a fast-paced environment with ever-changing demands
· Understanding of multiple recruiting platforms and ATS databases
· Guide in attracting talent through social media, alumni and social networking, Boolean strings, direct / cold-call sourcing, traditional and creative sourcing methods, and targeted referrals
· Previous and shown leadership / supervisory experience in RPO or Staffing industry preferred
· This position is based on a hybrid work model, requiring presence at our Belgium office three days per week.
INTERVIEW PROCESS
**This is an illustration of our Interview process – this is subject to change**
WHAT WE OFFER
- We are committed to providing a flexible and inclusive work environment that promotes collaboration and work-life balance. As part of our commitment to our employee's satisfaction, we offer optional hybrid work arrangements across multiple locations, including Tampa, FL, Raleigh, NC, Manchester, UK, Krakow Poland, and Guadalajara, MX. Not based in one of these locations? No worries! We have remote employees based around the world. Interested in learning more about our global presence? Click here.
- Culture of Recognition: Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem
- Unlimited Paid Time Off (MyTime), regional holidays, and the ability to work from home
- Comprehensive benefits package including medical, dental, vision, disability and life insurance, and retirement savings.
EQUAL OPPORTUNITY EMPLOYER
WilsonHCG is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, neurodiversity, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
At WilsonHCG, we are committed to building a diverse and inclusive workforce that celebrates everyone. We welcome applications from candidates of all backgrounds. Our inclusive culture is designed to support all employees in reaching their full potential.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting WilsonHCG Internal Recruitment at internalrecruiting@wilsonhcg.com